Welcome to KNOPROTEC Store (www.knoprotecstore.com), a concern of POWERtrac Group. By accessing or using our website, browsing our products, or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our platform. If you do not agree with any part of these terms, please discontinue use of our website immediately.
KNOPROTEC Store is an e-commerce platform owned and operated by POWERtrac Group, registered and operating under the laws of Bangladesh. These Terms & Conditions govern your use of our website and all transactions conducted through it. We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon being posted on this page. Your continued use of the website after any changes constitutes your acceptance of the revised terms.
By using KNOPROTEC Store, you confirm that: ⚫ You are at least 18 years of age, or using the website under the supervision of a parent or legal guardian ⚫ You are legally capable of entering into a binding contract ⚫ You are not prohibited from using our services under any applicable law ⚫ All information you provide to us is accurate, complete, and up to date
To access certain features of our website — including placing orders, tracking shipments, and managing your profile — you may be required to create an account. When registering, you agree to: ⚫ Provide accurate and truthful information ⚫ Keep your login credentials (username and password) confidential ⚫ Notify us immediately of any unauthorized access to your account Accept full responsibility for all activities conducted under your account KNOPROTEC Store reserves the right to suspend or terminate any account that violates these terms or engages in fraudulent, abusive, or unlawful activity.
We strive to ensure that all products listed on KNOPROTEC Store are available, accurately described, and correctly priced. However, please note the following: ⚫ Product Descriptions — We make every effort to display product information, images, and specifications as accurately as possible. However, we do not warrant that descriptions are error-free, complete, or current. Colors and appearances may slightly vary due to screen display differences. ⚫ Stock Availability — All products are subject to availability. In the rare event that an ordered item is out of stock, we will notify you promptly and offer a suitable alternative, a store credit, or a full refund. ⚫ Product Changes — We reserve the right to modify, discontinue, or remove any product from our catalogue at any time without prior notice.
a) Pricing ⚫ All prices displayed on KNOPROTEC Store are in Bangladeshi Taka (BDT) unless stated otherwise ⚫ Prices are subject to change without notice ⚫ We reserve the right to correct any pricing errors, even after an order has been placed ⚫ Promotional prices and discounts are valid only for the specified period and cannot be applied retroactively b) Payment Methods We accept the following payment methods: ⚫ Credit & Debit Cards (Visa, Mastercard) ⚫ Mobile Banking — bKash, Nagad, Rocket ⚫ Cash on Delivery (COD) — available in select areas ⚫ Bank Transfer (for bulk or corporate orders) c) Payment Security All online payments are processed through secure, encrypted payment gateways. KNOPROTEC Store does not store your card or banking credentials. In the event of a failed or declined payment, your order will not be processed. d) Invoice An electronic invoice will be sent to your registered email address upon successful payment and order confirmation.
By placing an order on KNOPROTEC Store, you are making an offer to purchase a product. An order is only confirmed when you receive an official Order Confirmation email from us. We reserve the right to refuse or cancel any order at our discretion, including cases where: ⚫ A product is out of stock or discontinued ⚫ There is a pricing or product description error ⚫ There is a suspected fraudulent or unauthorized transaction ⚫ The delivery address is outside our serviceable area If your order is cancelled after payment has been made, a full refund will be issued promptly.
⚫ Delivery Areas — We deliver across Bangladesh and to 100+ countries worldwide. Delivery availability may vary by location. ⚫ Delivery Timeframe — Estimated delivery times are provided at checkout and are not guaranteed. Delays may occur due to weather, logistics disruptions, or other unforeseen circumstances. ⚫ Shipping Charges — Shipping fees, if applicable, will be clearly displayed at checkout before you confirm your order. ⚫ Risk of Loss — Ownership and risk of loss for purchased products passes to you upon delivery to the address provided at checkout. ⚫ Failed Deliveries — If a delivery attempt fails due to an incorrect address or unavailability of the recipient, additional delivery charges may apply for re-delivery.
We want you to be completely satisfied with every purchase from KNOPROTEC Store. If you are not happy with your order, the following policy applies: a) Returns & Exchanges ⚫ Return or exchange requests must be initiated within 3 days of receiving your order ⚫ Items must be unused, in their original condition, and in original packaging with all tags intact ⚫ Certain product categories — such as undergarments, personal care items, and digital products — are not eligible for return or exchange for hygiene and security reasons ⚫ Damaged or defective items must be reported within 48 hours of delivery with photographic evidence b) Refunds ⚫ Approved refunds will be processed within 7-10 business days ⚫ Refunds will be issued through the original payment method used at the time of purchase ⚫ Shipping charges are non-refundable unless the return is due to our error or a defective product c) Non-Returnable Items The following items cannot be returned or exchanged: ⚫ Items that have been used, washed, or altered ⚫ Items without original packaging or tags ⚫ Products that are damaged due to customer misuse ⚫ Digital goods and software licenses To initiate a return or exchange, please contact our customer support team at support@knoprotecstore.com.
All content on the KNOPROTEC Store website — including but not limited to logos, brand names, text, images, graphics, product descriptions, page layouts, and software — is the intellectual property of KNOPROTEC Store and POWERtrac Group, or used under license from the respective rights holders. You may not reproduce, copy, distribute, modify, or use any content from our website for commercial purposes without prior written permission from KNOPROTEC Store.
When using KNOPROTEC Store, you agree NOT to: ⚫ Use the website for any unlawful, fraudulent, or harmful purpose ⚫ Submit false, misleading, or inaccurate information ⚫ Attempt to gain unauthorized access to any part of our platform or systems ⚫ Use automated tools, bots, or scrapers to extract data from our website ⚫ Engage in any activity that disrupts or interferes with the normal functioning of the website ⚫ Post or transmit any offensive, abusive, defamatory, or inappropriate content ⚫ Resell products purchased from KNOPROTEC Store without prior written authorization Violation of any of the above may result in immediate account suspension, order cancellation, and/or legal action.
To the fullest extent permitted by law, KNOPROTEC Store and POWERtrac Group shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from: ⚫ Your use or inability to use our website or services ⚫ Unauthorized access to or alteration of your account or data ⚫ Any errors, omissions, or inaccuracies in product information ⚫ Delays or failures in delivery beyond our reasonable control ⚫ Any third-party content or services linked to or from our website Our total liability to you for any claim arising from your use of KNOPROTEC Store shall not exceed the total amount paid by you for the specific order giving rise to the claim.
KNOPROTEC Store provides its website and services on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that: ⚫ The website will be uninterrupted, error-free, or free of viruses or other harmful components ⚫ The results obtained from using our website will be accurate or reliable ⚫ Any errors or defects in the website will be corrected
Our website may contain links to third-party websites, including our parent company POWERtrac Group (www.powertrac-bd.com). These links are provided for your convenience only. KNOPROTEC Store has no control over the content or privacy practices of external websites and accepts no responsibility or liability for them. We encourage you to review the terms and privacy policies of any third-party sites you visit.
These Terms & Conditions are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising from or related to your use of KNOPROTEC Store or any purchase made through our platform shall be subject to the exclusive jurisdiction of the courts of Bangladesh. In the event of a dispute, we encourage you to first contact our customer support team to seek an amicable resolution before pursuing any formal legal proceedings.
Your use of KNOPROTEC Store is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. Please review our Privacy Policy at [www.knoprotecstore.com/privacy-policy] to understand our data practices.
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the rest of the Terms & Conditions, which shall remain in full force and effect.
These Terms & Conditions, together with our Privacy Policy and any other policies published on our website, constitute the entire agreement between you and KNOPROTEC Store regarding your use of our platform and supersede all prior agreements, representations, or understandings.
📞 Phone: +880 1974 665 026
📧 Email: support@knoprotecstore.com
🌐 Website: www.knoprotecstore.com
📍 Address: House# 195 (1st & 3rd Floor), Road# 01, Mohakhali DOHS, Dhaka-1206, Bangladesh