Welcome to KNOPROTEC Store (www.knoprotecstore.com), a concern of POWERtrac Group. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
When you interact with KNOPROTEC Store, we may collect the following types of information: a) Personal Information You Provide ⚫ Full name ⚫ Email address ⚫ Phone number ⚫ Shipping and billing address ⚫ Payment information (processed securely — we do not store card details) ⚫ Account login credentials (username and password) b) Information Collected Automatically When you browse our website, we automatically collect certain technical data, including: ⚫ IP address ⚫ Browser type and version ⚫ Device type (mobile, desktop, tablet) ⚫ Pages visited and time spent on each page ⚫ Referring URLs (where you came from before visiting our site) ⚫ Cookies and similar tracking technologies c) Information from Third Parties We may receive limited information from third-party services such as payment gateways, social media platforms, and analytics providers when you interact with them in connection with our website.
We use the information we collect for the following purposes: ⚫ To process and fulfill your orders — including payment processing, shipping, and delivery confirmation ⚫ To manage your account — allowing you to track orders, save preferences, and manage your profile ⚫ To communicate with you — sending order confirmations, invoices, shipping updates, and customer support responses ⚫ To send promotional content — with your consent, we may send newsletters, exclusive offers, and product updates (you can opt out at any time) ⚫ To improve our website and services — analyzing usage data helps us enhance your shopping experience ⚫ To prevent fraud and ensure security — we monitor activity to protect our customers and our platform ⚫ To comply with legal obligations — we may use your data as required by applicable laws and regulations in Bangladesh
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners in the following limited circumstances: ⚫ Delivery & Logistics Partners — to fulfill and deliver your orders ⚫ Payment Processors — to securely process transactions (e.g., bKash, Nagad, card processors) ⚫ IT & Platform Service Providers — who help us operate, maintain, and improve our website ⚫ Legal Authorities — if required by law, court order, or to protect the rights and safety of our customers and business All third parties we work with are required to handle your data responsibly and in accordance with applicable privacy laws.
KNOPROTEC Store uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us: ⚫ Remember your cart items and preferences ⚫ Keep you logged into your account ⚫ Understand how visitors use our website ⚫ Deliver relevant ads and promotions You can control cookie settings through your browser. Please note that disabling cookies may affect certain features of our website.
We take the security of your personal data seriously. KNOPROTEC Store uses industry-standard encryption and secure payment gateways to protect your information during transmission and storage. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to delete your account or request removal of your data, please contact us and we will process your request in accordance with applicable regulations.
As a customer of KNOPROTEC Store, you have the following rights regarding your personal data: ⚫ Right to Access — You may request a copy of the personal information we hold about you ⚫ Right to Correction — You may request that we correct any inaccurate or incomplete information ⚫ Right to Deletion — You may request deletion of your personal data, subject to legal obligations ⚫ Right to Opt-Out — You may unsubscribe from marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly ⚫ Right to Data Portability — You may request a copy of your data in a commonly used format To exercise any of these rights, please contact us at knoprotecstore@powertrac-bd.com.
KNOPROTEC Store is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal data, please contact us immediately and we will take steps to remove that information.
Our website may contain links to third-party websites, including our parent company POWERtrac Group (www.powertrac-bd.com) and other external platforms. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
📞 Phone: +880 1974 665 026
📧 Email: support@knoprotecstore.com
🌐 Website: www.knoprotecstore.com
📍 Address: House# 195 (1st & 3rd Floor), Road# 01, Mohakhali DOHS, Dhaka-1206, Bangladesh